When a call comes into your insurance agency, having that client’s information automatically pull up based on the incoming phone number helps you to transition with the information you need ready at hand. 

With the right tools and settings, this is easy to do. 

NowCerts is an insurance agency management system that I use in my own business and recommend that you use in tandem with RingCentral. RingCentral is a phone service with messaging and video conference capabilities.

To get started, click on the buttons below to create accounts in NowCerts & RingCentral.  

1. NowCerts
2. Ring Central
3. Ring Central App

The video below will guide you through the steps of setting up your system to automatically pull up a client in NowCerts with incoming calls from RingCentral.

You’ll need this URL for settings of the Ring Central Phone Desktop Application: https://www2.nowcerts.com/TruckingCompanies/List.aspx?Phone=%P

Tips & Tricks:

  • Remember to match the server number based on your NowCerts Account.
  • You need to doublecheck that the url is correct in the setup in the RingCentral settings.  I have read about people needing to inputting the URL daily, because it keeps clearing out. You may want to keep this URL in a handy place to copy and paste in case you have any issues.
  • You will need to make sure that you are logged into NowCerts to pull up the account profile.

This video was created in April of 2020, so if you notice that this needs to be updated, please contact us. We appreciate your feedback.